FAQs

Order Processing Time:

Please allow 3–5 business days for order processing and production before your item is shipped.

• U.S. Orders: Shipped via USPS or FedEx, with an average transit time of 15–20 business days.
  
  
• International Orders: Shipping times vary between 15–30 business days, depending on the fulfillment center.

Shipping Delays:
While most packages arrive on time, certain circumstances beyond our control—such as pandemics, natural disasters, holidays, or weather conditions—may cause delays. We appreciate your patience during such instances.

Tracking Information:
Tracking details will be provided for every order once your product is shipped. For help tracking your order, visit the Track Your Order page on our website.

Order Cancellations:
You may cancel your order without penalty within 24 hours of placing it. To cancel, email us at futura@gmail.com with the subject line: “CANCEL MY ORDER.”

Incorrect Address:
If you’ve entered an incorrect shipping address, notify us via email within 24 hours of order placement. Address changes cannot be made once your order has shipped.

Delivery Attempts:
Carriers typically make two delivery attempts before returning the package to us.

Damaged Items:

If your order arrives damaged, contact us immediately with your order number and a photo of the damaged product. We will promptly send a replacement at no additional cost.

Unanswered Questions:

For any unanswered questions, feel free to reach out. Our team strives to respond within 24 hours to assist you.